Return and refund Policy

Return & Refund Policy

At Homeora, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review the details below to understand our return and refund process.

1. Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging with all tags and accessories included.

Certain items may not be eligible for return (see Section 5).

2. How to Start a Return
To begin a return, please contact our support team at the email below with your order number and the reason for your return. Our team will review your request and provide return instructions.

Please do not send items back without first contacting us, as returns sent without authorization may not be processed.

3. Return Shipping Costs
If the return is due to our error (for example, a defective, damaged, or incorrect item), we will cover the return shipping cost.

For returns due to a change of mind or other non-defective reasons, the customer is responsible for return shipping charges.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional time to post the refund to your account.

5. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:

• Items marked as final sale or clearance
• Gift cards
• Products that have been used, washed, or damaged after delivery

If you're unsure whether your item qualifies, please contact us before requesting a return.

6. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

7. Order Cancellations
You may cancel your order within 24 hours of placing it for a full refund, provided it has not yet been processed or shipped. Once an order has shipped, it can no longer be cancelled and must follow the standard return process.

8. Late or Missing Refunds
If you haven't received your refund after the stated processing time, please first check with your bank or card provider. If you've done this and still haven't received your refund, contact us and we'll help resolve it promptly.

9. Contact Us
If you have any questions about returns or refunds, please contact us at:
📧 sahilsidhuca@gmail.com