Shipping Policy
Shipping Policy
At Homeora, we are committed to delivering your orders in a timely and transparent manner. Please review the details below to understand how shipping works and what to expect after placing an order with us.
1. Order Processing Time
All orders are processed within 1–3 business days after order confirmation. Orders are not shipped or delivered on weekends or public holidays.
In case of high order volume or unforeseen circumstances, processing times may be extended. Customers will be notified in case of significant delays.
2. Shipping Methods Available
We offer shipping through trusted third-party courier and logistics partners to ensure safe and reliable delivery.
Shipping methods may vary depending on your location and product availability.
3. Delivery Timeframes
Estimated delivery times are as follows:
- Canada: 5–12 business days
- United States: 6–14 business days
Please note that delivery times are estimates and may vary due to factors such as customs clearance, weather conditions, or courier delays.
4. Shipping Costs
- Shipping Cost: Free standard shipping on all orders
- Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
We strive to keep shipping costs minimal and transparent for our customers.
5. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link (where available).
Please allow 24–48 hours for tracking information to update after shipment.
6. Delivery Issues and Delays
While we work closely with our delivery partners, Homeora is not responsible for delays caused by:
- Courier service disruptions
- Customs clearance processes
- Incorrect or incomplete shipping addresses provided by the customer
- Natural disasters or unforeseen events
If your order is delayed beyond the expected delivery timeframe, please contact our support team, and we will assist you promptly.
7. Cross-Border Shipping
We currently ship within Canada and to the United States. Orders shipped across the border may occasionally be subject to customs duties, taxes, or import fees imposed by the destination country.
Where applicable, these charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated.
8. Undeliverable or Returned Packages
If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for reshipment.
Refunds, if applicable, will be processed according to our Return & Refund Policy.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
📧 sahilsidhuca@gmail.com