Refund policy

At Homeora, customer satisfaction is our top priority. We aim to make the return and refund process simple, transparent, and fair. Please review the policy below to understand how returns and refunds are handled.

1. Return Eligibility

You may be eligible for a return if:

  • The product was received damaged, defective, or incorrect

  • The product is unused, unworn, and in its original packaging

  • The return request is raised within [X DAYS] of delivery

Products that show signs of use, damage after delivery, or missing original packaging may not be eligible for return.

2. Return Timeframe

To initiate a return, please contact us within [X DAYS] of receiving your order. Requests made after this period may not be accepted.

Once your return request is approved, you will receive instructions on how and where to send the product.

3. Refund Process and Timing

After we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Refunds will be completed within [REFUND PROCESSING TIME] business days

  • Banks or payment providers may take additional time to reflect the refund

4. Exchange Options

We offer exchanges only for products that are damaged, defective, or incorrect. If you require an exchange, please contact us at [EMAIL ADDRESS] with order details and supporting images.

Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos showing the issue

Once verified, we will offer a replacement, exchange, or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

  • Items marked as final sale

  • Personal care or hygiene products

  • Used or altered products

  • Products returned without original packaging

7. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.

  • If the return is due to customer preference or error, return shipping costs must be borne by the customer.

Shipping charges (if any) are non-refundable unless the return is due to our error.

8. Cancellations

Orders can only be cancelled before they are shipped. Once shipped, the order cannot be cancelled and must follow the return process outlined above.

9. Contact Information

For return or refund requests, please contact us at:

📧 [EMAIL ADDRESS]

✅ Why This Policy Builds Trust

✔ Clear timelines
✔ Transparent refund process
✔ Fair handling of damaged items
✔ Professional, customer-first tone